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2019 Governor's Conference FAQ


Frequently Asked Questions

Where can I contact the organizer with any questions?

If you have questions before the event, please contact our office at 505.506.8624 or email us at hospitality@newmexicohospitality.org. During the event, you may approach the registration table and speak directly with a conference volunteer.

Is my registration/ticket transferrable?

You can transfer your event ticket/registration to someone else just by updating your order information with the new attendee's information.  Please remember that if you make your change close to the event, name badges may already be printed.  The registration booth may be able to print one at the event.

How can I receive communications and updates pertaining to the event?

Please be sure to submit your preferred email address when you register for the 2019 New Mexico True Governor's Conference on Hospitality and Tourism. We provide updates and details to the list of attendees according to the emails provided to us through registration. If you are registering one or more individuals along with your own registration, please be sure to enter their preferred email address with their registration so they can receive updates as well.

Can I update my registration information?

Please contact our office at 505.506.8624 or by email at hospitality@newmexicohospitality.org to help you with this.

Do I have to bring a ticket or proof of purchase to the event?

You do not have to worry about bringing a ticket or proof of purchase to the event. When you complete the registration process, you will automatically be accounted for in our CRM and will be added to the guest list. You will be checked in by name when you arrive at the Conference Center, and you will be provided a name badge to recognize you have completed check-in.

Will conference programming be redistributed?

We like to redistribute presentations and other files associated with the Governor's Conference as a benefit to attendees. However, it is not gauranteed that the presenter will agree to redistribution of their presentation. Only after NMHA staff have asked for permission for redistribution will be share a particular presentation file associated with the Governor's Conference.

What is the refund policy?

A full registration fee will be refunded if the request is made by March 29, 2019 at 5:00 pm (MT).  A 50% refund is available if the request is made by April 12, 2019 at 5:00 pm (MT) . There will be no refunds after 5:00 pm (MT) on April 12, 2019. 

Is the venue handicap accessible?


Is there parking at the Santa Fe Community Convention Center?

Yes.  The Santa Fe Community Convention Center offers underground, on-site parking. Public parking facilities are also located near the Santa Fe Community Convention Center. You can review the options for public parking around the Santa Fe Plaza here.

Will you be selling tickets at the door?

If we have not reached capacity prior to the event, we might be able to offer tickets at the door; however, payment is due at that time.  We will not agree to send an invoice.



  • 1420 Carlisle NE, Suite #210                                              Albuquerque, NM 87110
  • Phone: 505.506.8624
  • Mail: info@newmexicohospitality.org