2019 Governor’s Conference FAQ

 

 

SPEAKERS: 2019 Governor’s Conference on Hospitality and Tourism

Keynote Speakers

Erica Wheeler
Visitor Experience Specialist
Educator, Songwriter

Monday April 29 | Morning Keynote
Sense of Place, Story and Soulful Tourism
9:30 am – 10:30 am


Visitors today are looking for unique, authentic and meaningful experiences. Explore this trend and gain ideas for powerfully connecting people and place. Erica takes you on a journey through story, song and conversation that evokes your personal sense of place stories and sparks ideas for rethinking what makes a visit to your place a journey worth taking. See the familiar through fresh eyes. Learn three proven tools for easily creating stories that showcase the deep value a visit to your place has to offer.


Erica Javellana
Employee Relations Manager
Zappos

Monday April 29 | Lunch Keynote
Culture of Service – The Zappos Story
12:00 pm – 1:00 pm


By developing a company culture and committing to it, you can make a positive change within your organization. Zappos.com has grown their business because of their unique culture and the service they provide to their customers. Zappos Insights’ Speaker of The House, Erica Javellana, will share the Zappos core values system, their approach to customer service and employee engagement, and how this Culture of Service can be applied to any industry.


Amanda Powers
Chief Operating Officer
New Mexico United

Monday April 29 | Afternoon Keynote
3:00 pm – 4:00 pm



Katrina Cravy
Media Coach, Author

Tuesday April 30 | Morning Keynote
Broadcast your Business:
6 Insider Secrets to Attract the Media and SHINE!

9:00 am – 10:00 am


If you have ever wondered how did “they” get booked on that show? Why did that company get that feature story? Katrina knows. As an Emmy Award-Winning reporter and TV talk show host, she’s sharing her must H.A.V.E. formula to make the media call YOU! In our opening keynote for the second day of the conference, you will be able to grab her recipe to spice up your story and have any audience begging for seconds.


Secretary Jen Schroer
Cabinet Secretary – New Mexico Tourism Department

Tuesday April 30 | Lunch Keynote
Broadcast your Business
12:30 pm – 1:30 pm


The newly appointed cabinet secretary of the New Mexico Tourism Department is Jen Schroer, former president of the New Mexico Hospitality Association. In this keynote address, she unpacks the big wins and the challenges of the flagship New Mexico True brand, as well as reaffirming the department’s commitment to serving the hospitality industry of New Mexico.

Information on speakers and panelists will be published when determined.

Breakout Sessions

Hotel and Tourism Sales

No event found!

Information on speakers and panelists will be published when determined.


Tourism Development

No event found!

Information on speakers and panelists will be published when determined.


Hotel and Tourism Marketing

No event found!

Information on speakers and panelists will be published when determined.